Faqs

A major trend in the industry is to push customers to get their own rates, do their own bookings, and create their documentation – all online without any personal help. FACT:  OCF is pleased to [...]

Companies that are actively participating in their industries associations are generally better informed and promote higher standards. FACT:  OCF is a long standing member of the Canadian [...]

A larger forwarder may have rates already in place for shipping certain commodities (i.e. logs or lumber) while a smaller forwarder would have to go to the market to search for a rate. FACT: OCF [...]

Very few freight forwarding companies operate their own consolidation service. FACT:  OCF operates our own consolidation services both domestically and internationally. Your freight is booked, [...]

A network of agents, who know the local customs and regulations, can arrange smoother delivery of your goods. Some companies do not even have representation at the destination country. This means [...]

Oftentimes forwarders will rely only on the service of the carrier itself providing no additional services. They book it with the carrier and then leave the rest for you to do yourself. This is [...]

Many forwarders have minimal errors and omissions insurance only. Some have nothing at all. Which means if your forwarder makes errors in the handling of your cargo, you are not protected. FACT:  [...]

Typically multinational companies need to set very strict standard operating procedures that all of their clients must fit. This means that there is one and only one procedure for all clients – [...]

Freight forwarders often are generalists in offering multiple modes of transport while not focusing on any one specific area. This lack of specific expertise can result in not having the [...]

Companies that have offered freight forwarding over many years have been able to develop a reputation in the local market, are well connected and have the influence to ensure your cargo gets [...]