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Faqs

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By itsadmin
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Posted March 16, 2016

Ask about the extent of “self serve” – how much of the paperwork you will have to do yourself

A major trend in the industry is to push customers to get their own rates, do their own bookings, and create their documentation – all online without any personal help. FACT:  OCF is pleased to [...]

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By itsadmin
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Posted March 16, 2016

Ask about accreditation through Industry Associations

Companies that are actively participating in their industries associations are generally better informed and promote higher standards. FACT:  OCF is a long standing member of the Canadian [...]

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By itsadmin
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Posted March 16, 2016

Find out how quickly you can get a shipping rate and how competitive that rate is

A larger forwarder may have rates already in place for shipping certain commodities (i.e. logs or lumber) while a smaller forwarder would have to go to the market to search for a rate. FACT: OCF [...]

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By itsadmin
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Posted March 16, 2016

For partial or trial shipments, are consolidation services offered?

Very few freight forwarding companies operate their own consolidation service. FACT:  OCF operates our own consolidation services both domestically and internationally. Your freight is booked, [...]

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By itsadmin
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Posted March 16, 2016

The size of the forwarder’s network

A network of agents, who know the local customs and regulations, can arrange smoother delivery of your goods. Some companies do not even have representation at the destination country. This means [...]

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By itsadmin
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Posted March 16, 2016

Find out if the forwarder can handle only from port-to-port or if they offer door-to-door service

Oftentimes forwarders will rely only on the service of the carrier itself providing no additional services. They book it with the carrier and then leave the rest for you to do yourself. This is [...]

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By itsadmin
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Posted March 16, 2016

Ask if the forwarder has sufficient Protection and Indemnity (P&I) Insurance

Many forwarders have minimal errors and omissions insurance only. Some have nothing at all. Which means if your forwarder makes errors in the handling of your cargo, you are not protected. FACT:  [...]

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By itsadmin
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Posted March 16, 2016

Find out how flexible the company will be to suit your individual needs

Typically multinational companies need to set very strict standard operating procedures that all of their clients must fit. This means that there is one and only one procedure for all clients – [...]

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By itsadmin
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Posted March 16, 2016

The range of logistical services offered

Freight forwarders often are generalists in offering multiple modes of transport while not focusing on any one specific area. This lack of specific expertise can result in not having the [...]

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By itsadmin
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Posted February 26, 2016

Ask how long the freight forwarder has been in business

Companies that have offered freight forwarding over many years have been able to develop a reputation in the local market, are well connected and have the influence to ensure your cargo gets [...]

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100 - 10451 Shellbridge Way
Richmond, BC V6X 2W8
Toll Free: 1-800-663-4162 (Canada)
Phone: 604-734-8155

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